In this clip, Mat Diab breaks down why customizations often hurt more than they help, especially in workforce management. They extend timelines, balloon costs, and introduce fragile, one-off dependencies that complicate future upgrades.
Instead, he introduces the concept of extensions, which is a more sustainable way to evolve your platform without sacrificing speed, stability, or simplicity.
You want a strong core that can support any sort of modifications or extensions.
In this video, we explore:
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Why extensions reduce risk while accelerating delivery
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How WorkAxle’s architecture enables plug-and-play flexibility
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The difference between additive design and bolted-on customization
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What this means for cost, complexity, and future scale
When your WFM platform is built to be extended, you can grow without disruption and innovate without reengineering the whole system.