In today’s enterprise environments, workforce management can’t be an afterthought or folded into a general-purpose HR platform. It needs its own solution that addresses the full stack of WFM requirements.
In this clip, Mat Diab explains why a true WFM platform isn’t just about schedules and time clocks, but about orchestrating an entire operational workflow from forecast to payroll.
If you only handle a portion of that stack, you're never going to be able to handle the complex nature of the complex problems that exist in WFM.
Here’s what makes a real WFM system, according to Mat:
- It starts with demand forecasting : understanding the peaks, patterns, and headcount needs ahead of time.
- Then flows into scheduling : making compliant, intelligent assignments based on skill sets, roles, and availability.
- Then time capture : making sure the hours worked are recorded accurately and legally.
- Then time transformation : reconciling scheduled vs. actuals to generate true compliant hours.
- Then finally, payout : sending clean, verified data into payroll.
Each step depends on the one before it and when even one layer is missing, the risk of compliance issues, payroll disputes, or operational inefficiency grows.
This is why modular, purpose-built WFM solutions are no longer a luxury but a necessity.