Mat Diab highlights how demand forecasting often flies under the radar but plays a pivotal role in the entire WFM process. Using the concept of the “cone of uncertainty,” he illustrates how refining your data at the start leads to sharper forecasts, tighter schedules, and more efficient payroll outcomes down the line.
Your demand forecast leads to optimal schedules, then leads to optimal assignment, and then your optimal assignment leads to an ideal payout with the least amount of resources spent for the maximum output.
In this video, you’ll learn:
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Why forecasting accuracy is the foundation of compliance and cost efficiency
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How poor forecasts lead to bad scheduling and payroll mistakes
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Why precision at the top of the funnel matters more than UI or dashboards