Before jumping into forecasting and advanced labor optimization, it's critical to get the basics right.
In this clip, Mat Diab draws a clear line between foundational workforce management and forecasting outcomes. Too often, companies want to forecast staffing needs without having reliable schedules, time capture, or compliance infrastructure in place. The results are idealized forecasts that fall apart on the frontlines.
If you’re missing out on the fundamentals, this would be the equivalent of going from crawling to running.
Mat walks through why demand forecasts only work when the underlying WFM stack is already solid and how failure to sequence things properly leads to compliance risks, poor resource alignment, and inefficiencies.
Whether you're planning WFM upgrades or just starting to refine your process, this video is a sharp reminder: crawl, walk, then run.