In this clip, Mat Diab breaks down why customizations often hurt more than they help, especially in workforce management. They extend timelines, balloon costs, and introduce fragile, one-off dependencies that complicate future upgrades.
Instead, he introduces the concept of extensions, which is a more sustainable way to evolve your platform without sacrificing speed, stability, or simplicity.
You want a strong core that can support any sort of modifications or extensions.
In this video, we explore:
Why extensions reduce risk while accelerating delivery
How WorkAxle’s architecture enables plug-and-play flexibility
The difference between additive design and bolted-on customization
What this means for cost, complexity, and future scale
When your WFM platform is built to be extended, you can grow without disruption and innovate without reengineering the whole system.