Navigating the Generational Gaps in Your WFM

In today's workforce, you're no longer designing workforce management tools for a single user profile but usually for three (sometimes even four) different generations, each with their own habits, preferences, and levels of tech comfort.

In this video, WorkAxle founder Mat Diab breaks down how each generation interacts with WFM tools, and what that means for designing modern, user-friendly workforce management software that works for everyone.

“We bring massive complexity with extreme simplicity so anyone, from the oldest to the youngest generation, can handle any use case directly in the platform.”

In this video, you’ll find out:

• What older generations need in a WFM system: simplicity, reliability, and control over scheduling
• Why digital natives expect configurability, mobile-first access, and seamless UX
• How younger generations like Gen Z and Alpha are power users of mobile tools, and how that shapes their expectations
• The importance of templated, flexible systems that are both intuitive and powerful for self-configuration
• How WorkAxle bridges the gap across generations without adding complexity to HR or IT teams
  
  

Whether you’re managing long-time employees or onboarding a new generation of workers, this clip offers insights into how to build and deploy WFM tools that are accessible, scalable, and future-ready.

Watch the video to explore how WorkAxle designs for a multi-generational workforce and why user experience matters more than ever in WFM.