How to Identify a Modern WFM Solution

Not every platform that claims to be “modern” actually is. In this clip, Mat Diab breaks down a simple litmus test by asking how easily can you configure the platform on your own without relying on code, scripts, or external support?

He explains why true modernity in WFM comes down to self-service configurability. That means:

• Setting complex compliance rules without scripting
• Modifying qualifications, certifications, and shift validation directly through the UI
• Avoiding long lead times and costly dependencies for simple changes
• Keeping control in the hands of the actual teams managing operations

We’re abstracting away complexity with modern tools, and a modern WFM is no different.

Watch the full clip to understand why frontend configurability isn’t just a feature but the actual foundation.