In this episode, Mat Diab dives into a small detail with major impact: metadata on shifts. Most enterprise WFM systems only capture basic shift info like start time, end time, and who’s working...but that’s not enough for AI to do its job.
He explains how adding contextual information like tags, cost groups, subgroups, work packages, even floor or tool data can transform your shift data from static to strategic.
You’ll learn:
Agents are only getting more powerful week over week. So imagine a year from now, two years from now...You want to make sure that by the time you incorporate AI tooling into your stack, you have your shift together.
Watch the full clip to see how tagging your shifts now can unlock serious AI leverage down the line.