Not all workforce management systems are created equal and not all are ready to meet the complexity of modern labor operations. In this clip, Mat Diab walks us through the four distinct levels of WFM maturity, showing how systems evolve from basic scheduling to fully automated, compliance-ready operations.
Here’s a quick overview of each level:
- Level 1: Single Data Set
You’re only working with a schedule. When changes happen during operations, you modify the schedule retroactively. There’s no separate data stream for actual time worked.
- Level 2: Scheduled vs Actuals (Separate)
You now track both what was planned and what actually happened but they live in separate systems. It’s progress, but still disconnected.
- Level 3: Integrated Data
Scheduled time flows directly into actuals within the same platform. This eliminates re-entry and ensures consistency between planned and worked time.
- Level 4: Full Compliance Automation
This is where true maturity lies. The system compares scheduled and actuals, applies labor laws, calculates compliance rules, and outputs clean, accurate data for payroll — with no need for manual checks or transformations.
WFM maturity isn’t just about features but about how data flows, transforms, and supports decisions. If you’re still juggling disconnected systems or manually validating time sheets, you’re leaving value on the table.